Warranty Policy

Warranty Letter from Jim Stephens, President 11400

Warranty Request Form


This policy is established for the purpose of creating an understanding of expectations and capabilities for all warranty repairs and fixes for projects sold and installed by 11400 Inc.  It is our commitment that all warranty repairs will be responded to and fixed according to this policy.


  1. Post construction personnel will be available to receive requests for repair during non-holiday weekdays between the hours of 8 AM and 4 PM eastern. Requests received outside those hours will be handled during the start of the next day.
  2. Requests for repair must use the current version of 11400’s report form. This form is available upon request as a PDF file and also on our website, www.11400inc.com. Requests will not be processed from general emails, in person reports, or phone calls.  One requested repair per form.  Each form must be completed in full, partial submission will only delay action.
  3. All requests must be made via the request form within 14 calendar days of the problem being discovered.
  4. The response time of 11400’s staff to your request will not exceed two working days. Responses may include some or all actions listed below.
  5. Warranty covers work performed during normal business hours. It does not cover work done after hours, weekends, overtime, or emergency response.
  6. Warranty includes standard freight on replacement parts. Expedited shipping, including next day air is not included in the warranty.
  7. Warranty includes normal site access and parking. Additional costs due to restricted access, remote parking, or security limitations are not included in the warranty.
  8. Warranty does not include costs for other parties, including facility staff, security, or other contractors that may need to be present during the repairs.
  9. The requesting party agrees to cover all costs that are not covered by 11400’s warranty.
  10. Warranty duration is not extended as a result of a provided repair.
  11. Warranty covers products sold by 11400 to the original owner, at the original project location. Products resold or relocated are not covered by the warranty.
  12. Costs for repairs that result from lack of maintenance or improper use are not covered by the warranty. 11400 shall be the sole judge of proper maintenance or use.  11400’s opinion is final and binding.
  13. Repairs are completed by factory designated third party service companies. The service companies maintain separate insurance, and training records.  The factory service company will determine the use of parts for repairs.  11400 is not responsible for the choice of installed parts.
  14. Warranty does not include parts that normally wear out or are required for regular maintenance including but not limited to: gaskets, fuses, light bulbs, o rings, lubrication, adjustments, settings, deliming, broken glass, and other wearable parts.
  15. Costs relating to the loss of a utility are not covered by the warranty. This would include requests that result from a breaker being tripped, a GFCI being tripped, a gas valve being closed, or the unit being unplugged. 
  16. Requests resulting from poor utility conditions are not covered. This includes but is not limited to high or low; voltage, water pressure, gas pressure, and water temperature. Additionally, requests resulting from poor water quality are not covered.
  17. Acts of God or Force Majeure are not covered by the warranty
  18. 11400 is not responsible for damages, injury, loss of time, inconvenience, loss of business or profit, or loss of product, arising from the use or failure of any product covered by 11400’s warranty. Warranty includes the labor and materials to repair the unit, no other coverage is implied nor provided.
  19. The foregoing warranties are expressly given in lieu of all other warranties, express, implied or statutory, including the implied warranties of merchantability and fitness for a particular purpose, which are hereby disclaimed, and all other obligations or liabilities on our part, and we neither assume, nor authorize any other person to assume for us, any obligation or liability in connection with the sale of any product by 11400.

Warranty request procedure:




Request for Warranty Service

* Required